Frequently Asked Questions

💼 About NovaTech Store

1. What is NovaTech Store?
NovaTech Store is a South African-based online tech retailer offering a wide range of electronics, computer accessories, gaming gear, and smart home solutions. We aim to bring you the latest tech at competitive prices.

2. Do you keep stock locally?
Yes, we keep stock at our local fulfillment centers to ensure your orders are processed and shipped efficiently

3. Is NovaTech Store a registered business?
Yes, NovaTech Store is a legally registered South African business. We're committed to full transparency and compliance.

4. Are you a VAT vendor?
Not at this stage. We're currently not registered as a VAT vendor. If and when this changes, we’ll update our tax invoicing and notify customers.

5. Where is NovaTech Store based?
NovaTech Store is an online-only retailer. All orders are fulfilled from our registered business address:
NovaTech Store
24 Dorinboom Street
Allen Grove
Kempton Park, Gauteng 1619
South Africa

🚚 Shipping & Delivery

6. Where do you ship to?
We currently ship across South Africa. We’re working on expanding our delivery network.

7. How long does delivery take?
Orders are processed within 3 business days. Delivery typically takes 1-4 business days depending on stock location and courier schedules, totaling approximately 4-7 business days.

8. Do you offer express or overnight shipping?
In most cases, express shipping is not available due to the distributed nature of our fulfillment process. We prioritize fast-tracked local shipments whenever possible.

9. How much does shipping cost?
At NovaTech Store, we keep things simple with flat-rate shipping of R150 on all orders, no matter where you are in South Africa. Whether you’re in a major city or a smaller town, the delivery fee stays the same. Refer to our Shipping Policy.

📦 Orders & Returns

10. How do I track my order?
Once your order has been processed, you’ll receive a tracking link via email or SMS. You can also log into your account to view order updates.

11. Can I cancel or change my order after it’s placed?
We process orders quickly. If you need to cancel or make a change, contact us immediately. If your order hasn’t shipped yet, we’ll do our best to assist.

12. What if I receive the wrong item or something arrives damaged?
Please contact us within 48 hours of receiving the item. Send photos and your order number to info@novatechstore.co.za. We'll arrange a return or replacement as needed.

13. What is your return policy?
You can return unused products in their original packaging within 7 days of delivery. Please refer to our Returns Policy for details.

💳 Payments

14. What payment methods do you accept?
We accept secure payments via:

  • Debit & Credit Cards (Visa, Mastercard)
  • Instant EFT (via PayFast) or normal Bank EFT
  • Zapper (where available)
  • Mobicred

15. Are my payment details secure?
Absolutely. We use SSL encryption and trusted South African payment gateways to keep your data safe.

🛠️ Product & Technical Questions

16. Are your products new or refurbished?
All products are brand new, unless clearly stated otherwise on the product page.

17. Do products come with a warranty?
Yes. Most products come with a manufacturer's warranty, typically ranging from 6 to 24 months. The warranty terms vary by brand and product category.

18. Can I request bulk or B2B pricing?
Yes, we offer volume discounts for bulk or business orders. Contact us at info@novatechstore.co.za with your requirements.

19. Do your products come with manuals or setup instructions?
Where available, digital manuals or setup guides are included on the product page or delivered via email. If you're stuck, feel free to reach out for help.

📩 Support & Contact

20. How can I contact NovaTech Store?
You can reach us via WhatsApp only at +27 68 641 2912 or email at info@novatechstore.co.za. This ensures faster responses and keeps a record of every query.

21. Why don't you have a traditional phone number listed?
We use WhatsApp and email-based support to resolve queries efficiently, track issues, and reduce miscommunication. This also allows us to respond outside normal working hours when needed.

22. Can I suggest a product or brand you'd like to stock?
Absolutely! We’re always expanding our catalog. Drop us a message via WhatsApp or email and we’ll consider your suggestion.