We process all orders within 3 business days once payment has cleared. You’ll receive an email confirmation once your order is on its way.
How long does delivery take?
Delivery usually takes 1–4 business days after processing, depending on your location. Some remote areas may take a bit longer.
Do you ship everywhere in South Africa?
Yes, we offer nationwide shipping. However, certain high-risk or no-go areas may experience delays. We’ll contact you if this applies.
What payment methods do you accept?
We accept secure online payments via credit/debit card, EFT, Payfast, Zapper and Mobicred . Please note that orders are only processed once payment has cleared in our account.
What if the item I want is out of stock?
If an item is marked as out of stock, it won’t be available for direct purchase on the website. However, if you're still interested, you can contact us, and we may be able to place a manual backorder for you—subject to supplier availability.
Please note:
- Manual backorders are only processed after full payment via EFT or secure payment link.
- Lead times may vary depending on supplier stock and shipping timelines.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor the delivery in real time.
Can't find an answer to your question?
Email us at info@novatechstore.co.za
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